Town & Country Services - The Best Carpet Cleaning & Restoration In New England


	HomeTestimonials Knowing that we had a mold problem in the cellar but not realizing how serious it was, we had the good fortune of locating Town & Country Services. They proceeded to have a Quality Management Company to come in for Mold Remediation, only to find a serious toxic condition. Immediately, Town & Country Services came forward with men and equipment to begin a thorough cleaning and to remove items that we had acquired - to end up in the dumpster. Items we wished to keep were sterilized and removed until completion. The hard work of these men passed with flying colors when the inspector returned. I wish to compliment these fellows for their courtesy, consideration, and all were gentlemen. Heading up the team was Tim Carr, his men; Matt Spencer, Jake Carrier, James Thompson, and Ryan Bailey. Thank you all for a terrific job - well done. Even perhaps preventing an illness to my husband or myself. Most Sincerely, Mr. & Mrs. Sal Zona Recently I have had the unfortunate experience of having several long standing undetected water leaks as well as a totally unrelated sewer back-up take place in my home. The coincidental timing of these events is something that is still hard for me to believe, but never the less, the combination of both the sewer problem and the water leaks was what ultimately lead me to contact Town & Country Services of Greenland NH. I had originally called Town & Country, based on a referral from my plumber, to deal with the sewer back up as I thought at the time that the mold I had seen in an unused basement closet was no big deal. As it turned out, water had been leaking for some time from two "pin hole" leaks in two separate water pipes feeding the first and second floor bathrooms and going straight down into a closet in the basement. It was not until we discovered that the ceiling had fallen down in this closet that we knew we had a problem. This happened to be one day before the above-mentioned sewage back up. The day after the sewage back up I called Town & Country in the late morning to explain the problem, emphasizing that it was the sewage clean up that I was most concerned about. During the course of the conversation I explained the conditions and the fact that in addition to this I had a water leak and some mold that would also need to be attended to. Without any pressure from me, T&C personnel told me that they would be there that afternoon to access the situation. From that afternoon on, I will be forever grateful to Paul and Tim from T&C. From the moment they walked into my basement their training and knowledge made it very clear to them that I had a far more serious problem than just a sewage back up to clean up and some water damage to fix. One walk through the basement was all they needed to understand that not only cleaning up the house was going to be a job, but also, and more importantly, they took total responsibility for educating me of the possible health risks that were involved. Steps were taken that day, without even a mention of insurance or money, to ensure the safety of my family and to contain any possible further exposure to the mold spores in my home. For the next 7 weeks Tim and Paul were in daily contact, giving me updates of the days activities and guiding me through the steps they were taking to keep my family safe and to rid the house of the mold. Both of these gentlemen not only took the care to keep my family safe, but also did the same for their crew and any visitors to the work area. The knowledge and expertise in the area of mold remediation and the passion that this company brought to my job was unlike any other service I had ever received before. Any time of day or night either Tim or Paul was only a phone call or an email away. Beyond the actual facts of the job, T&C also took on the task of working with the insurance company and being sure that they had all they needed to work through what had become a major claim. They met with the adjuster as needed as well as made calls to the head office to the insurance company to be sure all was clear. In addition to this they kept an ongoing photographic record of the entire jobs progress that included before and after photographs of each and every part of the effected areas of the house as well as photographs of personal articles that were affected. Throughout the job, special care was taken to not only keep the work area impeccably clean, but to take the extra steps needed to be sure that we were comfortable with the air we were breathing throughout the rest of the house. Even after the remediation work had been completed and the reconstruction phase had begun, Paul continues to be in contact with me and has offered assistance of equipment to help keep the dust levels to a minimum. I do not have adequate words to express my gratitude to the entire T&C organization. They truly are a professional organization that cares about their customer. Sincerely, Jon Clark President of Marketing PrimeAsia Leather Company "I'm very pleased with the services provided by Town and Country, this team was very professional and it's been a pleasure to work with them. They made a difficult situation easier to deal with." Una Marlborough Thank you for your great service! We are very pleased with the results of your hard work. Karen & Jim, Newbury Awesome Job! Courteous, friendly and thorough. I will definitely have you back again. Thank you! Jennifer, Portsmouth Town & Country Services is GREAT!!! You are thorough! With polite staff. Thanks for your hard work. Exeter Town & Country did a very good job and the technician was very nice. Linda Nadeau, Greenland Town & Country's technician moved my furniture and cleaned, vacuumed those areas that aren't cleaned very often. They did an excellent job. Greenland "Town & Country's staff was very professional and everyone I dealt with was really helpful." Betty Belcher, Greenland Town & Country did an excellent job! They were very professional and polite. I was happy with the initial visit where I was explained in detail the cleaning process. Also the technician was thorough in getting the carpet stain removed. Jennis & Susan Ryan, Stratham The technicians were very polite, helpful and knowledgeable. Emily Cole, Portsmouth The technicians that did the work were extremely thorough and took the time necessary to do the job right. The carpets look so much better. Much better than the previous company we used. Town & Country will be called again next time we need them cleaned. L. Revack, Portsmouth The staff was cheerful, helpful, knowledgeable and hard working. Town & Country did a great job cleaning my really old carpet. Margaret Mangold, Portsmouth The technician did a very thorough job and he was trust worthy. I was in a hurry to go to work. I moved as many items as I could- not only did the technician move many more pieces of furniture but he was left alone in my home to do the cleaning- very trustworthy. Now my carpets look brand new and extremely clean. Victoria Smith, Exeter Town & Country was excellent, friendly and competent. Everyone I dealt with from the initial call to scheduling an appointment to the actual technician was very professional and easy to deal with. The actual cleaning was far beyond any results I'd ever had with other companies. Town & County explained the cleaning process and related it to my own carpet. Kim Richardson, Exeter Town & Country provides excellent service. I fond the preliminary estimate visit to be very professional. The staff was both polite and accommodating. John Cipe, Hampton I am very pleased with the service I received from Town & Country. Our carpets are nice and clean now. The technician was very courteous, thorough and professional. Stratham The technician who actually did the cleaning was very polite-dedicated. The service was done in a careful manner. Geraldine Clancy, Rye Town & Country is superior. From the moment the technicians arrived till they left, they were polite and very conscientious about their work. The cleaning of our rugs and furniture were the best we have ever had. I though the technicians show a very good work ethic. Ben Bixby, Kingston Town & Country Services did a great job! The technicians were very careful, courteous and involved me and there cleaning to make sure it was done to my likening. I received prompt service and wasn't wasting a day waiting for them. My drapery looks great after they cleaned them. Christine Calcinari, Kensington We are very satisfied with the cleaning Town & Country Services did for use. Everett & Carolyn Bennett, Greenland Our carpets were so horrible I wanted them torn out, but the Town & Country cleaning made them look so good that now I'm happy with them. I had been worried that now I'm happy with them. I had been worried that the machine would be noisy and terrify my cats, but it was actually quieter than a vacuum cleaner. The technician was competent, professional and careful. Now I won't have to spend thousands of dollars replacing the old wall-to-wall carpets. Alice Radin, Durham You have cleaned, perfectly, all ivory-colored carpet which was blackened by furnace cleaners. A miracle. Also, your personnel are extremely cooperative and mannerly. Stratham I have a great overall feeling about Town & Country Services. I have had them clean a couple of times and the carpets always look like new. Priscilla Brown, Rye I have had Town & Country Services clean for me 6 times in the past and they always do a great job. Portsmouth The technicians come in quietly, did their job, worked on the stains and cleaned up after themselves. There were well trained and did efficient work. Patty Hymonson, York My carpets were cleaned very carefully and efficiently. The technicians pay attention to detail and respect furnishings. Gail Huges, Rye We always try to do business locally to help the local economy. Many times the results are disappointing because the smaller local guys just could not get it right. I'm happy to say that your company always comes through. You have dependable, knowledgeable and pleasant employees that are easy to work with. Everything about Town & Country Services is first class and I know we can always depend on a job well done. We use your services only on occasion but the treatment we receive shows your commitment to excellence and makes us feel like one of your preferred customers. Keep up the great work and we are happy to keep referring you to our friends and family. Steve Sadar, Greenland The technicians are very polite, went right to work, finished within the time stated, and provided quality work. Linda Noble, Epping I was very happy that you were able to schedule service so promptly. I was also impressed that the technicians were able to get out stains that other cleaners could not. Heidi Biron, Stratham Town & Country Services did a very thorough professional job with great results. I liked the personal touch with the pre-job interview; I felt you really listened to my needs. John Welch, Portsmouth We liked the fact that blowers were used to lessen the drying time. The furniture was set back in place for us. Also the technicians that cleaned for us were very pleasant. Helen & Victor Tine, Hampton Town & Country has outstanding Management down through their employees. My grandchildren ate chocolate ice cream on my white love seat and stained it. They got it cleaned like new in two days. Leo Appel, Rye Town & Country cleaned my couch on a rainy day. They were very professional and took care to not track rain, etc, onto my hardwood floors. Town & Country rejuvenated my sofa. It looks and smells brand new and the deep clean got rid of allergens. Patti Scully, Greenland The technicians at Town & Country cleaned my carpets very carefully. They were thorough in cleaning and have attention to detail and also respect for my furnishings. Gail Huges, Rye We have had Town & Country Services clean for us 3-4 times in the past and they always did a nice job. Don & Alice Lalone, York Knowing that we had a mold problem in the cellar but not realizing how serious it was, we had the good fortune of locating Town & Country Services. They proceeded to have a Quality Management Company to come in for Mold Remediation, only to find a serious toxic condition. Immediately, Town & Country Services came forward with men and equipment to begin a thorough cleaning and to remove items that we had acquired- to end up in the dumpster. Items we wished to keep were sterilized and removed until completion. The hard work of these technicians passed with flying colors when the inspector returned. I wish to compliment the technicians for their courtesy, consideration and all were gentlemen. Thank you for a terrific job-- well done. Zona, North Hampton I have had the unfortunate experience of having several long standing undetected water leaks as well as a totally unrelated sewer back up to take place in my home. I will forever be grateful to Town & Country Services. From the moment they walked into my basement their training and knowledge made it very clear to me that I had far more serious problems than just a sewer back up. I do not have adequate words to express my gratitude to the entire T & C organization. They truly are a professional organization that cares about their customer. Jon Clark, Durham My kitchen floor looks marvelous! The rugs are still drying but look nice. The technician was a quick thinker and easy to talk with. He did an outstanding job and was a pleasure to have in my home. I have a feeling of trust and relaxed to know that Town & Country will finish the job that has been started. Betty Adams, Kittery Point Town and Country was very professional, on time, work was done in a timely manner and furniture was respected. Portsmouth We received effective cleaning and the carpets look great! Greenland Specifically I like the visit from the technician before the carpets got cleaned. Also the actual workmanship was very professional. Barbara,Stratham My experience with Town & Country Services was pleasant, friendly, and tidy and I have a clean rug! Anne, Stratham Thank you so much for easing the minds and spending so much time talking with us. You have such a way of making a bad situation seem less frightening. I will definitely refer you in the future. Judy Wright, Portsmouth Town & Country Services has been there for me for more than 20 years now. I wouldn't trust anyone else! You always do a great job. Your employees are extremely professional and pleasant. Town & Country Services is part of my family when it comes to taking care of my home. Thanks ever so much for inspiring my continuing confidence! Stacey Smith, Greenland Town & Country Services was very professional and knowledgeable. I thought it was very professional when the technician came over to look at our rugs and see what would be involved, before doing the job. The technicians were very polite and extremely hard working. They really put en extra effort in my rugs which look brand new. Lisa Wade, Rye Town & Country Services, thank you so much for the wonderful cleaning your technicians did on my floors- it looks better then when it was new. We appreciate your professionalism and consideration of our items. We will have you back in the future. Glads Metcalfe-Ray, Exeter Town & Country Services did great work. They were able to clean areas that I thought would need to be replaced. They worked well with the tenants and minimized the time that the tenants needed to be out of the apartments. Dover Town & Country Services have cleaned our carpets many, many times both complete rooms and spot cleaning. We have never been disappointed in the results. The carpets look new! We love the freshness in the house that the clean carpet brings. The results are always first class. The staff is knowledgeable and dependable and easy to talk with. We recommend Town & Country Services for carpet cleaning any time of the year. Rich & Andrea Carlin, Greenland Town & Country Services is GREAT!! I have told several people about their great work and reliability. The technicians did a very fine job, was polite, helpful and very professional. Also my carpets look like new. Priscilla Brown, Rye I appreciate them doing their job quickly and helping move things out of the rooms and the technicians were very good, mature and pleasant. Town & Country Services was very good to us about the problems and how to take of it. I felt like we were in good hands. Raelene Clark, Rochester It was a pleasure working with Town & Country Services. They were knowledgeable, friendly, and efficient!! We would highly recommend them to others. W. Scott Nelson, Eliot We have been customers of Town & Country Services for over 10 years. We have used them for carpet cleaning and remediation work. We couldn't be happier with the services they have provided to us over this time. Their staff is very professional, knowledgeable and is pleasant to work with. After the heavy rains last May, Town & Country did an excellent job drying out our basement and making sure we did not have to worry about mold problems. We highly recommend Town & Country Services to anyone considering them. Gene & Deb, Greenland Town & Country did a great job from start to finish. They went above and beyond to make everything right again. I appreciate everything being done in such a speedy time. Thanks to everyone. Louise Oliver, Exeter The carpets are actually clean, uniformly, no spots. They look like new. Town & Country did an excellent job and they were organized. They did more than they promised and even gave us a free bottle of spot remover. Walter & Susan Neff, Hampton We would like you to know what a great job Town & Country Services did for us. They were very professional and kind. My wife and I have health and medical issues which they were very sensitive to and went above and beyond to make us as healthy and protected as possible in the environment we had to live. David O'Brien, Nottingham Town & Country Services did a mold remediation after the Mother's Day Flood last year and they did a wonderful job. The crew is courteous, knowledgeable and honest. Judy & Ed Wright, Portsmouth Town & Country Does an excellent job and they stand behind their work. I had a couch which was badly soiled. They offered to try and clean one cushion and if they did not feel they could do a good job they would not precede- no charge for trying. Town & Country Service does timely work with excellent results. MCC, Rye Beach The technician did a great job! I value the time that was taken to do a thorough job. Jessica Caldwell, Exeter I like knowing there is a company I can rely upon, when it comes to taking care of my home. Its worry free. They were so thorough they took a piece of my furniture that was a challenge outside to see it in better lighting. Laura Donovan, Kittery Town & Country Services has excellent work and customer services. They are friendly and the job is done well. My carpets look great. Barbara Meserve, Rye Every experience I have had with Town & Country Services has been very good. Helen Morgan, Portsmouth The people who came were very neat and are willing to answer any of my questions. The benefits I received were a cleaner carpet and I physically feel better. Dan Parr, Portsmouth The technicians were very polite and knowledgeable and helpful. Emily Cole, Portsmouth Town & Country Services does professional estimates, they are NOT pushy to get more and they have kindness and responsiveness workers. Ruth Ford, Rye My carpet that had been very abused by our family of five has been restored! Town & Country Services is accommodating and professional I would definitely have them come back to clean my carpets again! Their overall customer service was great. I liked how during the estimate I felt like I was getting a honest opinion and how I was told if something wasn't satisfactory they would come back to fix it. May Gum, Portsmouth I have used Town & Country Services 10 to 15 times and they do a very good job always. They move my furniture and put protective little sheets under the furniture. Also the technicians are very polite. Portsmouth I needed you immediately and you were able to accommodate me. Being from FL I had one day to complete this project. Mark Phillips said you guys were great! He was right! Cathrine Peterson, Orange Park, FL I have had Town & Country clean my carpets twice and I would recommend them as THE BEST! Barbara Whyte, Stratham, NH We had specific experiences with Town & Country Services, the initial visit from Paul Thompson and the caliber of men who were neat, pleasant and competent who cleaned our rugs. They were on time and reliable. I value the confidence in the job being done well. Jim & Nancy Raynes, Rye I feel that Town & Country Services is Terrific. Town & Country Services has always been available when we have called, even at the last minute. Also our carpet stays looking nice longer. Jon R Hichborn, Exeter They have been so good to us; they are very friendly and provide excellent service Cathy Baker, Portsmouth Town & Country Services is very professional- took the time to clean it good. I had the carpets done by another company before and, with Town & Country Services, I was shocked at the difference. They really cleaned the carpet. The other company just wet it. I am very satisfied with my Town & Country Services cleaning. Leo Moreau, Greenland Everything was excellence! Town & Country Services has good services and nice technicians. I am specifically happy with Town & Country Services communication with us. Lynn Wilhousky, Hampton The technician was a very knowledgeable man who assured us that the carpet would come clean, "as good as new". However, with 6 grandchildren playing in the family room, i had major doubts, BUT he was right!!! Thank you. Marge & Andy Fay, Greenland I have never used a carpet cleaning company before and i was very pleasantly surprised at what a great job Town & Country Services did! The technician who came to clean- was so polite and well-mannered. He answered all my questions and did a great job. My overall feeling of Town & Country Services is very professional and thorough. Jennifer Hedges, Greenland Town & Country Services has great service and is a friendly and knowledgeable company. Spot removal in the quest room was excellent. Overall carpet cleaning looks great. The technicians arrived on time, had a professional demeanor, and worked quickly and efficiently. Jennifer Bell, Portsmouth Two benefits I received from Town & Country Service were, fast service and professionalism. The technician who came to clean the carpets was very nice and explained everything he was doing. Lauren Farrand, East Kingston Town & Country Services is EXCELLENT! I find their very nice personal to be a huge benefit. C. L. Terry, Stratham My experience has been great with Town & Country Services. Their friendly service offers free estimate/explanation and easy appointment scheduling. Marianne Von Jess, North Hampton Town & Country Services is excellent and my carpet now looks brand new. Also they were courteous, professional and rescheduled continuously for me. Cecilia Carpenter, Newmarket I am very pleased with Town & Country Services because their employees were professional and the carpets looked great after they were cleaned. They exceeded my expectations; I would definitely use their service again. Sandra Sadlier, Fremont Town & Country Services cleaned a couch that had 14 years of pet and other use. It had never been cleaned before and Town & Country Services got it spotless. Elaine Zitomer, Greenland Understanding of intricacy of the process is one of the benefits I received from Town & Country Services. Peter Vrees, Kittery The technicians do a great job and are courteous and pleasant. The benefits of using Town & Country Services are that the technicians are in and out quickly and disrupted as little as possible. Glenne Ford, Rye I have a positive overall feeling about Town & Country Services. It's important to me to know the people I'm dealing with. Everyone I've encountered on the staff has been extremely polite and friendly. Also I have other experiences with Town & Country Services in the past; they helped me tremendously when my basement was flooded. Susan Girardin, Greenland Town & Country Services has cleaned my carpets twice now; and they are professional, careful of furniture and very accommodation. Phyllis Gidley, Hampton It's difficult for me to clean the rugs on the stairs. I was glad to have Town & Country Services do it. Their technicians arrive on time and did a very good job. Zinaida Laskowski, Portsmouth Our Overall feeling for Town & Country Services is very good because the job was very well done- good results. Also the person who did the work was very professional and courteous. Anne & Terence Moran, Exeter Town & Country did an outstanding job cleaning our carpets. I highly recommend them. They are very professional, courteous and friendly. They take the time to explain things to you so that you understand what they do and how they can help. They are very prompt and we were very pleased that they were able to accommodate our time frame. Our Cleaning Specialist Jacob did an outstanding job. Very professional and friendly. We will definitely use Town & Country anytime we need any type of home cleaning. They offer such a wide range of services. Paul Thompson did an excellent job with our audit and was very helpful and informative. Town & Country is the only way to go. Mike & Elaine Melhorn Mike & Elaine Melhorn, Kittery Point Courteous, prompt, thorough, and simply great. Jim Dricker, Greenland I let my dog inside after I realized that she had been sprayed by a skunk! My home quickly became engulfed with an odor so powerful I thought gasoline had been dumped. The following day I tried every "magic potion" I could find on the internet, to no prevail. A neighbor recommended Town and Country and they were here within the hour. One of my rugs in the foyer had been "hit" the hardest after she decided it was a good place to get sick. I was heartsick as this was a favorite of mine and knew no one would touch it. I am happy to say after following all of Tim's instructions my house is skunk free!! And my rug that this company took a chance on came out beautiful! Everyone I had contact with was professional, helpful and amazing. They all deserve more than 5 stars! Erin Woody, Portsmouth During the 2007 Memorial Day weekend, Paul Thompson responded to our call in an effort to help with water damage that was done when our ice maker hose let go while we were away. We were sure our hardwood floors on the first floor of our home were damaged and a tremendous amount of water had gone through the floors into our basement. Paul responded right away when called and was able to get equipment in quickly to dry out our floors and basement. He also helped us to figure out what needed to be done in order to be on top of any mold issue that could have possibly started from the water. Our floors were saved because of his knowledge and quick response. Paul Thompson not only came out when called but took time out of a holiday weekend to help us. In addition, he worked with us for the week that followed to be sure the process was going in the right direction. Thanks for a job well done! Pat Breton, Somersworth Everyone from Town & Country was friendly, punctual, and knowledgeable. The carpet cleaning service they completed was excellent! I would highly recommend this company to any of my friends. Jacque Gravelle, Greenland Excellent job Richaard Malloy, New Castle Awesome work. Exceeded expectations. Our carpet had stains e could not get out any other way and they handled them. Chris Yonker, exeter Carpet was very dirty with stains from three dogs and a cat. Also some ink spots. All spots were removed. C. Smith, Greenland, N.H. Technicians were very professional and knowledgeable of their jobs. The carpets and upholstery were cleaned in a timely fashion and the results were exceptional. I would highly recommend Town & Country Services. Sandy Goode, Eliot